Pub. 13 2014-2015 Issue 2

N E W J E R S E Y C O A L I T I O N O F A U T O M O T I V E R E T A I L E R S I S S U E N O . 3 , 2 0 1 4 28 new jersey auto retailer BY SUE SBARRO, DIRECTOR OF NJ CAR MOTOR VEHICLE OPERATIONS NJ CAR’s Motor Vehicle Operation Offers More Than Just Title Work Processing The NJ CARMotor Vehicle Operation is located at 770 River Road, Trenton, NJ, and houses three different divisions that serve the needs of dealers throughout New Jersey: The Dealer Service Provider (DSP) Dealers have the option of sending their Motor Ve- hicle work to NJ CAR’s DSP division, where title and registration transactions are manually processed, using the New Jersey Motor Vehicle Commission’s (NJM- VC) system. NJ CAR’s DSP offers three (3) business day turnaround of Motor Vehicle work, and runner service provided by the Coalition’s contracted Motor Vehicle courier. Work is picked up twice a week, processed by the DSP, and returned within three (3) business days to the dealership. The Online Registration Division New Jersey dealerships that are in good standing with the NJMVC and average twenty or more (New Jersey) retail transactions per month may be permitted to process their New Jersey Motor Vehicle work in-house through one of two online providers. This program allows dealerships to control their own destiny by processing Motor Vehi- cle transactions on site. The system is available Monday through Saturday, including most State holidays, when branch NJMVC agencies are closed. Participating deal- ers are provided with blank registration documents and metal license plates. The program is user-friendly and, with minimal keystrokes, an actual registration document is printed at the dealership for the convenience of their New Jersey customers. Presently, there are two NJMVC certified ‘DOSP’ ( Dealer Online Service Program ) vendors that offer in-house Motor Vehicle access to New Jersey auto retailers – DealerTrack ( formerly triVIN/GSS ) and Certified Vehicle Registration ( CVR ). NJ CAR provides inventory and document veri- fication services for both vendors. Increased efficiency and customer satisfaction make online processing the ob- vious choice for most dealerships. NJ CAR Title Services Division The highly trained staff that compromise NJ CAR’s Title Services Division are available to assist dealerships