Pub. 12 2014-2015 Issue 3

N E W J E R S E Y C O A L I T I O N O F A U T O M O T I V E R E T A I L E R S I S S U E N O . 4 , 2 0 1 4 28 new jersey auto retailer BY PRAVEEN TAMVADA Which Mobile Tablet Is Best for Your Fixed Ops Department? We’ve all heard of the benefits that mobile technology can deliver in the service lane: a faster write-up process, more time spent with the customer and a streamlined workflow. If a dealership is thinking about buying tablets for their Service Department, it’s important to know that the tablet that may be best for personal use may not be the best tablet for business use. Before implementing any new technology, taking the time up front to perform a needs-analysis will result in fewer frustrations and less money wasted. The first step in a needs analysis is to figure out how the dealership’s service staff will be using the tablets. Know the answers to these questions: • Is the dealership going to use the tablets strictly for writing RO’s, or will they run other applications as well? If so, which ones? • Is the dealership looking to buy tablets to replace PCs, or as an additional device to be used depending on the task? • Which web browsers are compatible with the deal- ership’s OEM websites and applications? Ideally the