Pub. 17 2018-2019 Issue 3

N E W J E R S E Y C O A L I T I O N O F A U T O M O T I V E R E T A I L E R S I S S U E N O . 4 , 2 0 1 8 30 new jersey auto retailer NJ CAR Motor Vehicle Operations O�ers Mult��le Servi�es To Assis� Dealers BY SUE SBARRO, DIRECTOR OF NJ CAR MOTOR VEHICLE OPERATIONS Simply put, the NJ CAR Motor Vehicle Operation helps hundreds of dealerships run more smoothly. Located at 770 River Road, right down the street from the Coalition’s headquarters in Trenton, NJ CAR Motor Vehicle Operations houses three different divisions that serve the needs of virtually every franchised new car dealer in the State. THE DEALER SERVICE PROVIDER (DSP) NJ CAR’s DSP division manually pro- cesses hundreds of thousands of title and registration transactions every year, using the New Jersey Motor Vehicle Commis- sion’s (NJMVC) system. The Coalition’s courier service picks up Motor Vehicle work twice a week from participating dealerships, processes the work and returns it to the dealership within three (3) business days. Additionally, the DSP also distributes New Car Inspec- tion Decals. THE ONLINE REGISTRATION DIVISION New Jersey dealerships that are in good standing with the NJMVC and average twenty or more New Jersey retail trans- actions per month are also permitted to process their Motor Vehicle work elec- tronically, in-house. The online system is available six days a week (Monday through Saturday) , including most State holidays, when branch MVC agencies are closed. Participating dealers are pro- vided with blank registration documents and metal license plates. The program is user-friendly and, within minutes, an ac- tual registration document is printed at the dealership. The increased efficiency of online processing positively impacts dealership customer satisfaction. There are currently two NJMVC certi- fied ‘DOSP’ (Dealer Online Service Pro- gram) vendors that offer in-house Motor Vehicle access to New Jersey auto retail- ers – DealerTrack and Certified Vehicle